CLEARGOALS is looking for a highly motivated and dynamic Project Manager, with preference given to candidates with technical project management experience. 

Principal Responsibilities

• Project initiation, planning; executing; monitoring and deploying.

• Coordinate and facilitate project assessments, Statement of Work (SOW) and Kick-off meetings with internal team and client team.

• Work directly with teams to:
  • Initiate project work
  • Manage client workflow and prioritization
  • Attend appropriate client meetings
  • Track project milestones and costs
  • Manage allocations and impact of PTO requests on projects
  • Coordinate with all stakeholders consistently and continuously
  • Provide quality assurance and quality control of projects
  • Complete any relevant reporting on all projects

Requirements

• A bachelor’s degree or college diploma in preferably an IT field
• Experience in using at least one well defined Project Methodologies such as Agile, Waterfall
• PMP Certification preferred
• Experience in deploying CRM preferred
• Functional knowledge of Software Development Process of Project management (tasks management, time management, cost management, quality management, change management, risk & issue management throughout the project lifecycle)
• History of working directly with clients and building long-term relationships
• Track record of successful project delivery with effective reporting and communication on project status
• Strong communication skills and ability to manage / prioritize multiple software development projects as well as manage stakeholder (internal and external) expectations
• Good understanding of system integration and its requirements.
• Preferred but not mandatory knowledge of business software such as Google products, Mavenlink, Zendesk, Github

Qualifications

• Ability to multi-task and work with multiple accounts (customers) at the same time
• Highly motivated and problem-solving oriented attitude (solution-oriented)
• Ability to manage expectations both internally and externally
• Soft skills in order to have all resources work as a team, and demonstrate a “can do” work attitude
• Excellent written and verbal communication skills
• Strong attention to detail, solid organizational and time management skills
• Willingness to learn and go above and beyond

Location

Candidates must be located in Montreal or Toronto.

Candidates MUST be authorized to work for any employer in Canada.

Compensation & Benefits

CLEARGOALS offers competitive salaries and provides all its employees with all necessary IT equipment to perform their jobs. Our benefits package includes medical, dental, vision, and disability insurance, as well as a generous employee referral program and access to a wellness and fitness platform.

We thank all applicants in advance for their interest, however only those selected for an interview will be contacted.

Job Type: Permanent

Schedule:

• 8 hour shift
• Monday to Friday 

Email resume to [email protected] for consideration.Project Manager

Job Summary

As a Business Solutions Consultant (BSC), you will work directly with customers, to implement and leverage Enterprise Marketing and Customer Experience Technical solutions from Software / SaaS key vendors such as Adobe, HCL Unica, and Sprinklr, who are CLEARGOALS partners.

As a consultant, you are responsible for ensuring immediate and ongoing success for the given customers. Working in collaboration with the Project Manager and Solution Architect, the BSC is the primary resource assigned to customer projects, and is the focal point for the customer’s team in requirements gathering, design and implementation of the proposed solution(s).

The candidate must be highly motivated, with strong analytical skills, enjoy working with people and keep up with the latest technologies. The candidate is a creative and active problem solver.

Principal Responsibilities

• Delivery of Sprinklr customer experience application including requirements gathering, configuration, desk-side coaching, knowledge transfer (informal training) and documentation.
• Work directly with customers to understand their campaign management / marketing automation requirements and product configuration requirements.
• Design and maintain email campaigns using Sprinklr Customer Experience Cloud.
• Elaborate email strategies to increase Campaign ROI.
• Work directly with customers to ensure adoption of the selected products
• Provide customer with recommendations for improvement and adoption
• Document implementation specifics
• Coordinate product requests, bug fixes and application requirements between Product Management, Consulting and Customer
• Provide product feedback to Product Management

Requirements

• University or college degree in Computer Science, Marketing or other related field
• Experience with business process reengineering and change management
• Good understanding of system integration requirements
• Experience and strong interest in understanding data (i.e.: data manipulation, visualization, extracting information)
• Experience with SQL, XML structures, UNIX, Windows, HTML, web applications, data modeling principles and a solid understanding of database behavior

A strong plus

• Software development (coding) experience
• Experience with digital marketing tools
• Track record of successful software product delivery projects including software components, business process requirements and integration with external systems
• Experience in IT Marketing Operations / Direct Marketing
• Project Management experience
• Consulting experience implementing software products in complex technical marketing environments with both large and small organizations
• Experience with campaign design, development of digital marketing strategies, creation, implementation, and management
• Working with an email marketing platform
• Experience implementing Marketing and-or Customer Experience applications
• Database modeling experience
• Knowledge of Web Service development and ability to document specifications for the development team
• CSS would be a good plus

Qualifications

• Meeting facilitation and polished presentation skills
• Excellent oral and written communication skills
• Ability to work with multiple accounts (customers) at the same time
• Ability to perform under pressure
• Email design and strategic planning
• Highly motivated and solution oriented attitude
• Customer focused
• Entrepreneurial attitude – working independently with little direction
• Willing to wear many hats and be flexible in your role
• Ability to manage expectations both internally and externally
• Collaborative approach

Location

This position is remote in Canada for candidates who are authorized to work for any employer in Canada.

Compensation & Benefits

CLEARGOALS offers competitive salaries and provides all its employees with all necessary IT equipment to perform their jobs. Our benefits package includes medical, dental, vision, and disability insurance, as well as a generous employee referral program and access to a wellness and fitness platform.

Candidates MUST be authorized to work for any employer in Canada.

We thank all applicants in advance for their interest, however only those selected for an interview will be contacted. For any additional enquiries, please contact [email protected]